General terms

General terms

General terms

 

Registration of User information

Registration and listings at Licentix.com is free of cost and requires registration of the User’s name, address and email.

Contact

Questions regarding support, sales and accounting will be answered between 9am and 5pm CET via the contact form or email and wherever possible resolved within 24 hours. You can also contact Licentix.com telephonically during these hours.

User information

Users are required to keep information of their current place of residence and email address updated. This is to be provided in the ‘Personal information’ section of ‘My Account’.

Companies

In order to avoid addition of Danish VAT, it is neccesary to inform us of your company’s address and VAT number (European coutries only) in the ‘Billing address’ section of ‘My Account’. In case no information is available 25% Danish VAT will apply.

Fees for Services

Fees for additional services e.g. DirectInvite are payable upfront. An invoice will be sent to your 'My invoices'-page once generated.

 

Methods of payment

Payment can be made online using MasterCard, Maestro or VISA Credit Cards. Online payments are free of any charges incurred by third party providers.

Withdrawal

You have the legal right to withdraw your purchase of unused DirectInvite credits within 14 days from order confirmation, also if a payment was already made. To exercise the right of withdrawal, you must inform us directly by email or telephonically.

Transfer

In connection with the sale or other transfer of all or significant portions of Licentix.com's activities or assets, Licentix.com reserves the right to transfer the customer’s publication(s) (wholly or in part), as well as Licentix.com's rights and obligations to a third party without the customer's consent, in accordance with the Terms of Service.

Third party malfunctions and force majeure

Apart from the above, Licentix.com cannot be held liable where interruptions, malfunctions, damages etc. are beyond Licentix.com's control. This includes lightning, floods, fire, war, acts of terror, industrial action and lockouts (including Licentix.com's own staff), overloading of the Internet, malfunctions in other networks, third party malfunctions, system breakdowns, or any other form of force majeure.

Changes in conditions

Licentix.com reserves the right to change their sales and delivery conditions with 45 days notice.

Removal of user data

Since Licentix.com has no interest in keeping old user information, your account is automatically deleted one year after it was last accessed. If you wish to have your data removed before that time, please write us an email or reach out through the contact form. Old data is not saved in any way, so if you wish to continue using Licentix.com, be sure to visit your page on a regular basis.

Complaints

At Licentix.com we wil do our best to keep customers satisfied. If you are not satisfied with our service, please sent your complaint to info(a)licentix.com or use the contact form here. If an agreement can not be reached, you may seek a resolution through an Alternative Dispute Resolution (ADR) body e.g. using the European Commisions online ODR-platform.

 

Read also our TERMS OF SERVICE

 

Company information:

 

Licentix Aps

Fruebjergvej 3
DK-2100 Copenhagen
VAT no. DK-36910658
Phone: +45 70 50 00 60
Email: info(a)licentix.com